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Frequently Asked Questions about our Store Policies
Order Processing Times
Multiple Items One Package
Out of Stock Items from Order
Reorder Sold Out Items
Q: Payment Methods
What type of payments do you accept?
For your convenience, we accept:
Paypal payments including Pay Later/Pay in 4*
**Credit card payments are processed securely through Authorize.net.**
*We have no control over the amount needed to qualify or who qualifies for PayPal Pay Later/Pay in 4.
Q: Store Credit
How does the store credit work?
At this time, you cannot choose the amount of store credit you would like to use for each purchase.
The credit will be applied to the entire order amount, if there is a balance due after applying the credit, you will proceed to the payment processor you choose in order to pay that balance due. If after applying the credit, there is store credit left, it will remain in your account.
Q: Shipping Countries
Where do you ship?
At this time, we only ship to the USA.
Q: Billing Address
Do my billing and shipping address have to match?
We require that your billing and shipping address match to prevent identity and credit card fraud.
Q: Shipping Charges
How much is shipping?
Some items in the store ship free, check the Free Shipping link HERE to see which ones.
For all other items: Shipping is based on the total weight of the order. Order will ship either through USPS, FedEx or UPS.
Up to 1 lb. ----$4.95
Up to 2 lbs----$6.95
Up to 9 lbs ---$9.95
$100.00 and Over FREE SHIPPING
**Perfumes, hairspray and any other flammable items must be shipped through ground services.*
Q: Order Processing Times
How long will it take my order to ship?
All items have different processing times before they are shipped. Please check each individual item page for more information on the availability of each item.
In-stock items will ship within 1-3 business days.
Available for order items will ship within 4-7 business days.
Special Order (Custom/Personalized) items will ship within 7-14 business days.
At times, there might be a delay in shipping your item(s). We will notify you as soon as possible.
*Business days are Mon-Fri.
Q: Shipment Tracking
How will I know when my order was shipped?
You will receive an email with a tracking number once your order has shipped.
Although most orders take approximately 3-5 business days to be received, please allow up to 7-14 business days.
Q: Multiple Items One Package
If I ordered more than 1 item will I receive everything in 1 package?
It depends on which warehouse the items you ordered are located. You might receive multiple packages and on different days from different carriers but you will only be charged one shipping rate for the total order.
What is your return policy?
You can return an item within 14 days of the delivery date and we will exchange it or issue a refund for the purchase price amount. You are responsible for the return shipping cost unless there was an error on our part. Please return your package with a service that provides tracking.
Sorry, no returns or exchanges on:
Discontinued/New Old Stock beauty products-**These items have been stored in a dry, cool room. I cannot guarantee these products will smell or have the same color and/or consistency exactly like they did when they first launched or while in production. Please keep this in mind when purchasing.**
Q: Out of Stock Items from Order
Are all items in stock?
The majority of our items are in stock and ready to ship from our store. Some items are shipped from our distributors and personalized items are shipped from the made to order location.
Occasionally items become out of stock. We will notify you as soon as possible and you can decide how you would like to proceed with your order.
Q: Reorder Sold Out Items
If an item is sold out will it be available again to purchase?
We can only reorder an item if it is still in production and available from distributors. If discontinued, once it's gone from our site, we cannot reorder and will remove it.